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Refunds/ Return: At CatPrint, complete customer satisfaction is our goal. If
you are unhappy with your order in any way, please contact CatPrint so that we
can work with you to make things right. If CatPrint is made aware of any
processing errors within 7 business days of our shipment date, you may return your
order, and we will either cheerfully refund your payment, or even more
cheerfully replace the faulty documents with correctly processed ones.
Processing errors mean that we did not follow your job specifications,
and include the following:
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Your order was not received.
(Please let us know ASAP if this happens, something is very wrong.)
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Image color configuration (not color matching, see below), image size or paper type are not as specified on the order;
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Finishing has not been performed as specified in the order;
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Image orientation (landscape or portrait) is not as specified in the order.
CatPrint cannot offer refunds on the following:
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Orders that contain customer errors in the PDF file. While we do try to notify
our customers of any glaring typos or layout problems, we cannot be held
responsible for content errors in files that we print;
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Customer errors in order specification;
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Orders damaged in shipping (though we will attempt to figure out what happened, and if possible obtain a refund through UPS, our shipping company);
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Orders with problems regarding color matching. Color matching is an issue for the entire printing industry, and it is impossible to ever create an exact match between the colors on a user's computer screen and the colors produced by our printers. There are many, many reasons why this is the case, and there is a wealth of information available on the topic through a simple web search. We do guarantee that our colors are accurate to each other, but it is impossible to calibrate our printers to your screen. In a nutshell, your prints may be lighter or darker than on your screen. The colors may have different tones. We do offer free proofs on all of our orders, and if color matching is absolutely critical, we recommend planning extra time for a proof.
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Orders that are unsatisfactory due to other circumstances beyond our control.
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